FREQUENTLY ASKED QUESTIONS
How do I contact IKEE?
Monday-Saturday, 7:00AM - 5:30PM (PT) and Sunday 12:00PM – 6:00PM (PT) , excluding holidays.
Live Chat: Monday through Saturday 7:00AM – 5:30PM (PT) and Sunday 12:00PM – 6:00PM (PT) , excluding holidays.
How long will it take for a Client Concierge to respond to any message/question that I have?
Please allow 1- 2 Business Days minimum for response.
Where can I receive news about IKEE fashion?
Subscribe to our newsletter and follow us on social media.
What forms of payments are accepted on the IKEE website?
Visa, MasterCard, American Express, Discover, Affirm, Cash, PayPal.
CashApp, Zelle, Venmo.
How do I return or exchange an IKEE product?
You have 3 days from the date of receiving purchase to return your product. If you live within city limits of Clark County, we can pick up your product from you and exchange it immediately as long as the product is unworn and in its original condition. If you want to return product and you're out of state, you can mail the product back to us through original shipping process and there's a return fee below.
Return Fee - 15% of item purchase price
Where can I return IKEE products?
6935 Aliante Pkwy
North Las Vegas, NV 89084
How can I obtain a copy of an invoice or proof of purchase?
While an invoice is issued for each purchase, IKEE does not issue any duplicate invoices or certificates of value.
In the event of theft or loss of the product, it is possible to obtain a duplicate invoice by providing supporting documents, including a copy of the complaint form, and a valid form of ID.
For more information, please contact us.
Where are IKEE products manufactured?
Depending on the product, the manufacturers vary. We utilize licensed, international factories in Vietnam, China, India, Italy, and California, USA.
How do I personalize IKEE products?
You can contact us by telephone or email and speak to a client advisor directly about your requests.
How do I make a special order?
If interested, contact us for your special order.
How to maintain & care for IKEE products?
Refer to the product care instructions listed on each product label.
Is it possible to find spare parts to an IKEE product?
Yes. Contact us by phone with the item's reference number to check availability.
What is the shipping process?
Priority Mail: 1-3 Business Days
Priority Mail 2-Day Delivery
First Class Package 3-5 Business Days
Can I do expedited shipping?
Contact us for special requests,
or email and we will service your request.